Shipping policy

We aim to process and ship all orders as quickly and efficiently as possible. Please review the information below before placing your order.

Order Processing

All orders are processed within 1 to 3 business days (excluding weekends and public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

Please note that processing times may be extended during busy periods such as product launches, promotions, or public holidays.

Shipping Within Australia

We currently ship within Australia.

Estimated delivery times after dispatch are as follows:

• Standard Shipping: 5 - 14 business days
  

Delivery times are estimates only and may vary depending on your location and carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method.

Any promotional free shipping offers will be clearly stated at checkout.

Incorrect Address Details

Please ensure that all shipping details are correct at checkout.

We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Lost or Delayed Orders

If your order is significantly delayed or appears to be lost in transit, please contact us and we will assist in locating your package.

Once an order has been dispatched, responsibility for delivery lies with the shipping carrier. However, we will make reasonable efforts to assist you in resolving any delivery issues.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery with photos of the packaging and items so we can assist you.