Refund policy

We comply with the Australian Consumer Law. Please read this policy carefully before placing your order.

Change of Mind Returns

We offer change of mind returns on eligible clothing items within 14 days of delivery, provided that:

  • The item is unworn, unwashed, and unused

  • All original tags are attached

  • The item is returned in its original condition

  • Proof of purchase is provided

Change of mind returns are offered at our discretion and are not required under Australian Consumer Law.

Sale or discounted items are not eligible for change of mind returns, unless the item is faulty.

Faulty, Damaged, or Incorrect Items

Under Australian Consumer Law, you are entitled to a remedy if an item is faulty, damaged, or not as described.

If you receive a hoodie, sweatshirt, or shirt that is faulty, damaged, or incorrect, please contact us within 7 days of delivery and include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the fault or damage

If the item has a major fault, you may choose a refund or replacement. If the fault is minor, we may offer a repair, replacement, or refund in line with Australian Consumer Law.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to your original payment method within 5 to 10 business days, depending on your payment provider.

Original shipping fees are non-refundable unless the item is faulty or incorrect.

Store Credit

For eligible change of mind returns, store credit may be offered instead of a refund. Store credit does not expire and can be used on future purchases.

Return Shipping

  • Customers are responsible for return shipping costs for change of mind returns

  • We will cover return shipping costs for faulty, damaged, or incorrect items

We recommend using a tracked shipping service. We are not responsible for items lost in transit.

How to Request a Return

To request a return, please contact us at:

Email: [your business email]
Subject: Return Request – Order #[order number]

Returns sent without prior approval may not be accepted.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.